Under the impetus of the management contract concluded between the State and SNCB, a compensation system has been developed to compensate passengers who suffer a train delay.

SNCB therefore grants compensation :

  • of 100 % to passengers who have suffered a delay of an hour or more,
  • or in case of recurrent and systematic delays:
  • of 25% per delay, if no less than 20 delays of more than 15 minutes occurred in a period of 6 months, and
  • 50% per delay, if not less than 10 delays more than 30 minutes were recorded in a period of 6 months.


For more information :


Contact Fields

FOD Mobiliteit en Vervoer
Directoraat-generaal Spoorbeleid 
Vooruitgangstraat 56
1210 Brussel

E-mail :