Compensation

Under the impetus of the management contract concluded between the State and SNCB, a compensation system has been developed to compensate passengers who suffer a train delay.

SNCB therefore grants compensation :

• of 100 % to passengers who have suffered a delay of an hour or more,
• or in case of recurrent and systematic delays:
• of 25% per delay, if no less than 20 delays of more than 15 minutes occurred in a period of 6 months, and
• 50% per delay, if not less than 10 delays more than 30 minutes were recorded in a period of 6 months.

For more information :

https://mobilit.belgium.be/fr/traficferroviaire/voyageurs/compensations

https://mobilit.belgium.be/nl/spoorwegverkeer/reizigers/compensatie