Under the impetus of the management contract concluded between the State and SNCB, a compensation system has been developed to compensate passengers who suffer a train delay.
SNCB therefore grants compensation :
- of 100 % to passengers who have suffered a delay of an hour or more,
- or in case of recurrent and systematic delays:
- of 25% per delay, if no less than 20 delays of more than 15 minutes occurred in a period of 6 months, and
- 50% per delay, if not less than 10 delays more than 30 minutes were recorded in a period of 6 months.
For more information :
FOD Mobiliteit en Vervoer
E-mail : PRS.DPF@mobilit.fgov.be